Why PASCAL
Why PASCAL
Business Advantage
- Single Source of Interaction between client and Pascal Resources
- No / Zero investment in Recovery tool
- Obtained more than 10 Million database from retail business market and also communication industries
Economical Advantage
- Commission based (No collection no commission)
- Size and economics of scale to offer the most competitive pricing
Workforce and Geographical Advantage
- Link connection with 620 professional collectors
- Nationwide Collection and coverage
- Dedicated implementation teams for customer-focused solutions
- Experienced providing specialized services by industry and product type
Technology Advantage
- Technologically advanced collections and back-office systems
- Computerized file assignment
- Online monitoring of collectors
- Online payment checking verification
- Download latest debtor contact information
- Real time reporting on database operational monitoring
Services
Services
Professional Debt Recovery
At Pascal Resources, we believe that we are capable to tackle any of our client difficulties account by practicing these:
- Faster reconciliation on given account through 10 million in house database
- Faster on site checking to conclude the next steps of approach
- Faster feedback to client in giving accurate and up-to-date report.
- Skip tracing implementation for losses contact account to find new information
- Pre legal attachment for high amount cases - with client approval
- Negative registration to CTOS and FIS - with client approval
Fieldworkers Outsourcing
As one of the basic tools of recovery, field or site visit approach is one of the expertise:
- Covering area by 24 hours operation attempt.
- Equips with high professional and customer service approach together with identity card.
- Faster communication by on time reporting from collectors to operation administration.
- On field supervision if debtors refuse to commit payment.
Call Centre outsourcing
At Pascal, we want to be the first in providing this type of service to our client. The approach shall cover:
- Carry all given accounts under disclosure agreement between client and us.
- Practices high customer service approach in attempting all account.
- Detail report reconciliation for client record.
- Record success of contact and any possible payment from debtors to client.
- Screen all outbound and inbound call to ensure high data security control.
- Attempt operation for calling from 9:00 am to 9:00 pm 5 days a week and 9:00 am to 1:00pm on Saturdays.
- Pascal also provides day to day SMS at a cost of RM0.15 per text sending.
Repossession
This service is extended to banking institution and financial institution by providing:
- Motor vehicle repossession account.
- Motorcycle Hire purchase repossession.
- Chattle agreement, Easy Payment agreement and factoring agreement consumer product repossession.
Risk Management Consultancy
With our expertise, we would like to share the experienced in recovery with any of the institutions who need this service.
- Day course on basic recovery whether in banking or financial institution.
- In house consultant on Basic recovery approach workshop
- In house seminar conduct on effective "Calling quality and approach
- Course and seminar on recovery custom made for client requirement
Pre Litigation Advice
Pascal also affiliated with his partners realizing the recovery which require litigation approach as package in the recovery attempt. In shall cover such as:-
- Notice of Demand for debtors
- Summons handling from initial stages until judgment obtain
Recovery Software Development
At Pascal Resources, our expertise is not only limited to the basic structure itself, we would like to extend the service to:-
- Developing custom-made client recovery software.
- Conduct consultancy on existing and future upgrade on available system
- Selling software based on client specification and development
Useful Tips
Useful Tips - Debt Collection
Bad debt can be one of the most frustrating problems for business. There are ways of handling the problem internally; internal debt recovery solution can be draining on your time, finances and resources. Especially if debt collection isn't one of your core competencies.
Aside from money being owed to you, there is also the added labour cost of following up and lost profits through not being able to attend to other areas of your business. The cost of bad debt is not by any means limited to just the outstanding amount.
In this section we have provided some useful tips that may help you with your debt recovery process.
Preventative Measures - How To Reduce the Risk of Bad Debt
The last thing businesses want are late or non-paying customers. Minimising bad debt risk can be avoided by following some simple guidelines before taking on a new customer.
- Establish a credit policy
- Have Sound Credit Application Forms. Good credit information will give you the opportunity to check for potential risks. Obtain and check their references
- Have A Consistent Accounts Receivables Process. Signed contacts and agreements should outline the services and consistent receivables process with signed documentation by your customers will assist in getting you paid on time
- Follow up with late customers. It is imperative that you follow up late paying customers. This will give you an idea of whether you are able to collect the payment and/or need to refer to the collections agency
- The longer the payment takes to collect, the more difficult it will be. The longer the debt is left outstanding the harder it is to collect
The points listed here will not guarantee payment on time; however implementation of these strategies will assist in collecting outstanding payments and highlight potential risk clients.
Do It Yourself
If you are experiencing debt collection problems and don't have the time, resources or expertise to chase payment, you may wish to consider using an experienced debt collection agency such as Pascal Resources Sdn Bhd.
However, if you intend on carrying out debt collection yourself, consider the following tips:
1. Information Gathering
Collate all information and correspondence with regards to business arrangements or finances. Keep notes on phone calls or emails in relation to the debt to build a case file
2. Professionalism
The worst way to go about debt collection is to make threats or use aggressive language. Keep your tone professional and without emotion.
3. Alternative Payment Terms
If your customer is experiencing payment difficulty and does not want to admit it, consider offering alternative payment terms. Be realistic about the payment terms but not so generous that it will take them a long time to pay off the debt.
4. Legal Implications
Debtors have rights! If you are in doubt of your customers' rights with regards to debt collection, you may want to consider employing the services of a professional company such as Pascal Resources Sdn Bhd.
Collection
Collection Activities
A. DPS = Day phone calls - calls made to site or mobile during the day
B. SMS = Short Message Service - sending out SMS messages to mobile phone
C. VST = Personal visit to site or given addresses
D. NPS = Night phone calls - calls made to site or mobile after working hours
E. LOR = sending out Letter of Reminder
F. CCS = Court cases attempt for secondary level of approach
Workflow
Collection Workflow
Services 
