Q: What is a professional debt collection service?
A: A professional debt collection service is a specialized business that collects past-due accounts for creditors. Professional debt collectors are third parties to the transaction that created the debt. They are collecting for the creditor but are not employees of the creditor.

Q: Why are accounts referred for collection?
A: Most accounts are referred for collection because they have gone unpaid beyond the due date and often the creditor has not received any communication from the consumer. People who provide goods and services to consumers on credit rely on their customers' promises to pay. While they value their customers, they must also depend on payment to meet their own costs and expenses. The longer an account remains unpaid, the less likelihood that it will be paid. When the creditor can no longer afford to carry past-due accounts and cannot collect them economically, the accounts are either written off, or referred to professional, third-party collectors.

Q: What does a typical professional collection agency do?
A: The collection service receives past-due accounts when those accounts cannot be collected economically by the creditor. Third-party collection services can often collect accounts more efficiently than creditors because their operations are streamlined and specialized for that purpose. Often the collection service has to first find an accurate address or phone number. After confirming the proper address, the agency must include in a first written communication to the consumer a validation notice that allows him or her to dispute the validity of the debt and/or request verification of the debt. Although exact procedures vary by collection office, type of account and client, the consumer then receives a field call from a collector, who asks for payment in full. If payment in full is not possible, the collector works with the debtor to solve payment problems and make workable arrangements.

Q: What is your fee?
A: Our fee structure is based on "No Collection, No Commission" basis. A commission is charged on successful collection and collected amount only. We have a standard collection rate but depending on the volume and nature of the debts, preferential rates may be given to clients.

Q: Do you charge any fees for initial consultation?
A: No, we do not charge any fees for initial consultation. We are most pleased to meet up with you to discuss about your debts and ways to solve your bad debts problem.

Q: What is your turnaround time for collection?
A: We work on the cases for a minimum of four to eight weeks before getting back to the clients. This allows us to perform all the necessary searches and investigations, to contact and make appointments with the debtors and to conduct all the necessary follow-up action.

Q: How do I assign my cases to you?
A: Send us an E-mail and let us find out more about the nature of the debt. Or send us your contact and we will call you or get in touch by phone or fax. If necessary, arrangements can be made for us to visit you. You may also wish to go to our Online Enquiry Form to submit your debts.

Q: How can you collect in my area? I see your head office is based in Malaysia?
A: Our affiliate offices are located globally in Singapore, Hong Kong, Bangkok and Jakarta. Our difference is your debtor is immediately contacted by collection professionals in the local language, by local experts. Our method uniquely bypasses traditional processes and shows your claim really must be listened to. It also speeds up substantially the collection process.

Q: Can you handle bad cheques/judgments/old debts/ personal debts?
A: A bad cheque is a bad debt, and can even be evidence of fraud. It is often more collectible than a sales invoice. We take accounts of any age and size, so send your problem accounts to us today?

Q: Are your rates the same for all debts processed?
A: No! Commercial rates are always lower than non-commercial. That is explained in our Starter Kit and in our Agreement. Generally, you'll find our rates are less than rates charged by traditional agencies. Most important, we consistently make personal, professional contacts on your debtor(s). Price is always important, but the old adage that you get what you pay for is also true.

Q: Are you Insured? How do I know you won't collect and keep my money?
A: We have Professional Indemnity Insurance of
- $5 Million. - any one claim
- $10 Million - the aggregate.
In addition, our company's Directors have been in the industry for more than thirty years, have an impeccable international reputation for honesty and integrity and the associate offices are licensed and bonded as required under the governing legislation of their respective countries.

Q: What is your ratio of recovery?
A: There is no quick answer for this question. The ability to collect is basically dependent on how well you, the creditor, have done your job, the age of the debt, the amount and location & jurisdiction of the debtor. If your information is outdated, and your claim is old and poorly worked, our job is made more difficult. It will also differ on whether the debt is of a commercial or consumer nature.

Q: How fast will you take legal action?
A: Our skills are to collect without legal action in the first place. Legal action is available at your discretion, but our program is a pre-litigation series of personal contacts directed upon your debtor. It is the speed and intensity of these professional, personal contacts that gets the results we both desire. Having said this, if legal action is required or recommended we will provide you with a report on what action has been taken, why we recommend legal action, the estimated cost of same, and turn around times to obtain judgement and execute same, with the decision yours to make as to whether you wish to proceed.

Q: How will I know what you're doing?
A: We provide monthly status reports, and dependant on the case, are pleased to provide more regular reports if the client so desires. In addition, you'll have access to the account manager that's handling your work. Our online file monitoring and performance review system will be up and running soon and you will be able to monitor progress of your files 24hrs a day.

Q: What will it cost me if you don't collect?
A: Our fee is based only on collection. There is no commission fee if we fail and your costs for our recovery are only those quoted in our Agreement. There are NO binding agreements. You pay only our low commission fee if we collect. There is no other hidden costs.

Q: What kind of debts do you collect?
A: In general, we accept all kinds of claims provided the following conditions are met:
Proper documentation to support the claim, e.g. Invoices, bills, purchase delivery orders, contracts, etc.
and client and debtor are not in the midst of litigation.

Q: What is your collection procedure like?
A: Our general modus operandi is: the debtor is contacted directly via letter of demand handed in via field call and all efforts are made to settle the debt amicably. Most of the assignments are completed at this stage. In the event our efforts are not successful at first stage we then assess the debtor's financial situation and assets.

In the event our investigations establish that there are assets that would provide satisfaction of your debt, and the debtor refuses to respond to our attempts to negotiate the recovery, we shall report to you accordingly. A regular report (biweekly, bimonthly, monthly, quarterly or as development occurs) is sent to the clients (procedure may differ in some countries and a fee may be applicable for a field call)

Dependant on our clients needs we will meet and explore how best to tailor a procedure that fits their requirements. Others may have done all they could, including calling and sending reminders, before giving the case to us. In that event, we may propose more pro-active steps like field calls and legal letters. The whole point of the discussion with client is to create a customised procedure that we believe will yield more effective results for our client.

Q: Do you have an operating procedure?
A: Collection is the ultimate aim in our business. However, we also strongly believe in upholding the corporate image of our clients and will not compromise our operating procedures. Besides having our own code of conduct and business ethics, we have set in place certain procedures to help keep us on track. Regular meetings with our clients to obtain their feedback and upgrade our services accordingly. Provide regular reports to clients to ensure that our clients are kept informed of collection results, industry developments and information gathered in the course of investigations and collections by our officers. We believe that the information gathered can also help our clients improve our services to their customers and incorporate this feedback into their own operating procedure. Provide a value-added service of advising our client on the next best course of action where we fail to collect, e.g. giving our client sufficient information on the debtor's financial and litigation history to enable our client to decide whether it is worth taking up legal proceedings against the debtor. Within the organisation itself, employees are carefully screened before we engage their services and we also conduct continuous education and upgrading programmes for our existing staff.

Q: Besides collecting bad debts, what other kinds of services do you offer?
A: Collecting bad debts for individual and corporate clients is the only service we provide as it is our aim to be the top specialist in providing debts collection service.  We are always available to our clients, for discussions and to offer advice and implement programs to overcome or resolve their problems.